TradePolicy

1) a) Cooling Off and Termination.
Cooling Off
If you agree to an unsolicited agreement you have 10 business days to reconsider, during which you can cancel the agreement without penalty. This is called the cooling off period. If the agreement was negotiated in person, the cooling off period begins on the first business day after the agreement was made. If the agreement was negotiated over the telephone the cooling off period begins on the first business day after you receive the agreement document. The cooling off period is extended to three or six months if the salesperson failed to meet certain obligations required under the law.
You may terminate an agreement up to three months after it is made if the salesperson:
- visited you outside of the permitted selling hours;
- did not disclose the purpose of the visit;
- did not produce identification; or
- did not leave the premises upon request.
The period is extended to six months if a salesperson:
- did not provide you with information about the cooling off period; or
- was in breach of other requirements for unsolicited consumer agreements (such as failing to provide a written copy of the agreement or not including required information in the written agreement) or;
- supplied goods or services during the cooling off period.
If you are unsure about the length of your cooling off you should contact the ACCC or your local consumer protection agency for further information.

b) Unsolicited Agreements / Buying goods or services from direct marketers
Traders often use direct marketing methods such as door to door selling or telemarketing to consumers they think are most likely to be interested in their products or services. This type of marketing is unsolicited and any resulting sale or contract is considered to be an unsolicited consumer agreement.
Under the Australian Consumer Law (that is contained in the schedule of the Competition and Consumer Act 2010) consumers have extra protections when they buy goods and services from traders using unsolicited selling practices. A key protection is a cooling-off period of 10 business days during which you can reconsider the purchase.
How are unsolicited consumer agreements made?
An unsolicited agreement occurs when:
- a salesperson approaches you uninvited at a location other than the supplier's business premises or telephones you without express invitation
- through this uninvited contact you and the salesperson enter into negotiations that results in an agreement for the supply of goods or services, and
- the total value of the agreement is more than $100, or the value was not ascertainable at the time the agreement was made.
Examples of unsolicited consumer agreements
Some typical examples of unsolicited approaches are when a salesperson:
- Knocks on your door offering to sell you a product or service, or invites you to switch to a different service provider.
- Telephones you offering to sell products or services.
- Approaches you in the common area of a shopping centre and offers to sell you products or services
A sale agreement negotiated in the following circumstances is also unsolicited:
- you provide your contact details to a trader for one purpose, for example a competition entry, and the trader contacts you to market a product or service they are offering.
- you return a missed call from a trader or respond to any unsuccessful attempt by the trader to contact you
- you invite a trader to give you a quote for a product or service (rather than to negotiate a supply for products or services) and agree to purchase products or services at the time. However, if you follow up with a trader to accept or negotiate a quote they have already given you and then agree to purchase products or services, this agreement is not an unsolicited consumer agreement.
Permitted hours of contact
Salespersons engaging in direct marketing cannot contact you outside of the permitted hours of contact. There are different permitted contact hours for telemarketing and face-to-face selling.
It is unlawful for telemarketers to contact you:
- on a Sunday or a public holiday
- before 9 am or after 8 pm on a weekday, and
- before 9 am or after 5 pm on a Saturday.
It is unlawful for a salesperson to approach you in person:
- on a Sunday or a public holiday
- before 9am or after 6pm on a weekday, and
- before 9am or after 5pm on a Saturday.
However, a salesperson may visit you at any time with your consent.

2) All Systems are Only Covered by a Manufacturers Warranty, unless it is in Writing on your Invoice.

3) If you Cancel your System Order, you Lose your Deposit.

4) Every System Installation has a 10 Year Warranty on the Installation Only.

5) All Finance Sale Correspondence must be addresssed to the Finance Company directly, as your Sale was made Under the Finace Companies Terms and Conditions.

6) All Owing Money of Sale on your Invoice, Must Be Collected after the Installation of your System, by the Installer ( Level One Electrician / Internal ), and Only then, Will the Electrician ( Level Two Electrician / External ) be sent to Connect your System, which takes One Hour and No More than a Couple or a Few Hours to Connect your System. Unless you have Chosen to have Extra Work Done, which means Extra Time, and Extra Pay ( 65% Deposit ) to the Electrician ( Level Two Electrician / External ) on the Spot and remaining 35% of Extra Pay on Completion.

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